Before you book

Terms & Conditions

Bookings & Deposit: A 50% deposit is required to secure your booking and will be credited towards your treatment.
Cancellations: We require at least 24 hours’ notice to cancel or reschedule. Cancellations within 24 hours will incur a 50% charge of the total treatment amount. No-shows and very late cancellations may be charged in full.
Group Bookings: Group bookings require at least 4 days’ notice for cancellation. Cancellations within this time may result in the deposit being non-refundable.
Arrival: Please arrive 15 minutes before your appointment, particularly for your first visit. We will always try not to reduce your treatment time if you arrive late; however, when appointments overlap, your treatment time may need to be shortened while the full treatment price still applies.
Treatment Satisfaction: Your happiness is important to us. If you are not happy with your treatment, please let us know within 48 hours. We will always do our best to help, and where appropriate, may offer an adjustment or redo. For refunds, we may request a photo of the result to help us assess the concern.
Treatment Suitability: Please tell us about any medical conditions, allergies, medications, pregnancy or other relevant circumstances before your treatment. We may need to modify or decline a treatment if it is not suitable.
Patch Tests: Some treatments require a patch test before they can be performed. Please allow enough time for this where required.
Spa Environment: Please keep voices low and phones on silent while in the spa, as other guests may be enjoying their treatments.
Payments: Online payments incur a 3.5% surcharge. A credit card surcharge may also apply to in-store payments. If you prefer not to pay the surcharge, we can provide an invoice for payment in advance.
Gift Vouchers: Gift vouchers are valid for 3 years, are not redeemable for cash and cannot be refunded.
Personal Belongings: Please take care of your valuables. Seva cannot accept responsibility for lost or damaged personal belongings.
Respect: We are committed to providing a safe and welcoming environment for everyone. We reserve the right to refuse or discontinue a treatment in cases of inappropriate or disrespectful behaviour.

By booking an appointment with Seva Day Spa & Beauty Clinic, you acknowledge and agree to these Terms & Conditions.